Precious Cleaning Frequently Asked Questions (FAQ)

1. What types of cleaning services do you offer?

We offer a wide range of services, including:

Residential General Cleaning:
Regular maintenance of your home.

Deep Cleaning:
A detailed cleaning of the entire home.

Post-Construction Cleaning:
Specialized cleaning for newly constructed or renovated spaces.

Window and Glass Cleaning:
We leave your windows and glass surfaces sparkling.

Closet Organization and Cleaning:
In addition to cleaning, we organize your space.


2. How often should I schedule cleaning services?

The ideal frequency depends on your needs and schedule. We offer weekly, bi-weekly, monthly or as-needed services. Our team can help determine the ideal frequency during the initial visit.

3. Do you use eco-friendly cleaning products?

Yes, we use safe, eco-friendly cleaning products that are effective and will not harm the health of your family or pets.

4. Do I need to be home during the cleaning?

You do not need to be home during the cleaning. Many of our customers prefer to leave a key with us or instructions for entry. Our team is trustworthy and trained to respect your privacy and security.

5. How do I schedule a service?

You can schedule a service by contacting us by phone, email, or by filling out the contact form on our website. We will do our best to meet you at a time that is most convenient for you.

6. How long does a cleaning take?

The cleaning time varies depending on the size of the home and the type of service requested. During the initial visit, we can provide a more accurate estimate.

7. What should I do before the cleaning team arrives?

To make the team's job easier, we recommend that you secure any personal items and valuables. Our team will take care of everything else!

8. What if I am not satisfied with the service?

Our goal is your complete satisfaction. If for any reason you are not satisfied with the service, please contact us and we will get back to you to correct any issues at no additional cost.

9. Can I hire a one-time cleaning service or do I need a contract?

We offer both one-time cleaning services and regular maintenance packages. There is no contract required, and you can choose the one that best suits your needs.

10. How are you billed?

You can bill per service or in monthly packages, depending on your preference. We accept several payment methods and bank transfer.

11. Do you offer services on weekends and holidays?

Yes, we understand that your routine can be hectic. That is why we offer flexible hours, including weekends and holidays, to better serve you.

12. What does deep cleaning include?

Deep cleaning includes detailed cleaning of all areas of the home, including hard-to-reach areas such as baseboards, blinds, inside cabinets and more. It is ideal for those who need a complete renovation of the space.

13. Does the cleaning include products and equipment?

Yes, our team brings all the products and equipment needed to perform the cleaning. You don't have to worry about a thing!

14. Can I customize the cleaning service?

Of course! We understand that every home is unique, which is why we offer the possibility of customizing the services according to your specific needs.